Service management and operations /
Service management and operations /
Cengiz Haksever ... [et al].
- 2nd ed.
- Upper Saddle River, NJ : Prentice Hall, 2000.
- xx, 584 p. : ill. ; 26 cm.
Includes bibliographical references and index.
0130813389 9780130813381
99045709
Service industries--Management.
HD9980.5 / .S42516 2000
658
Includes bibliographical references and index.
0130813389 9780130813381
99045709
Service industries--Management.
HD9980.5 / .S42516 2000
658