Service operations management : strategy, design and delivery /
Muhlemann, Alan
Service operations management : strategy, design and delivery / Christine Hope, Alan Muhlemann - London : Prentice Hall, 1997. - 352 p. : ill. ; 24 cm.
Includes bibliographical references
9780131499157
Service industries--Management
HD9980.5 / .H791 1997
Service operations management : strategy, design and delivery / Christine Hope, Alan Muhlemann - London : Prentice Hall, 1997. - 352 p. : ill. ; 24 cm.
Includes bibliographical references
9780131499157
Service industries--Management
HD9980.5 / .H791 1997