Welcome to the official i-CATS University College Library system. If you are a new user, please contact our librarian for registration.

Service operations management : strategy, design and delivery /

Muhlemann, Alan

Service operations management : strategy, design and delivery / Christine Hope, Alan Muhlemann - London : Prentice Hall, 1997. - 352 p. : ill. ; 24 cm.

Includes bibliographical references

9780131499157


Service industries--Management

HD9980.5 / .H791 1997
Copyright CITM & Maznah Library, i-CATS University College 2025. All Rights Reserved