Managing e-CRM towards Customer Satisfaction and Quality Relationship / (Record no. 251)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00854nam a22002537a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20241115152940.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 240815b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781543749991 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | LCC |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.1265 |
| Item number | .M68 2019 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | /MOU |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Mousavi, Seyed Bahaedin, |
| Relator term | author. |
| 245 ## - TITLE STATEMENT | |
| Title | Managing e-CRM towards Customer Satisfaction and Quality Relationship / |
| Statement of responsibility, etc. | Seyed Bahaedin Mousavi, Abu Bakar Abdul Hamid & Bamdad Partovi. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Singapore : |
| Name of publisher, distributor, etc. | Partridge Publishing, |
| Date of publication, distribution, etc. | 2019. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xix, 306 p. : |
| Other physical details | ill. ; |
| Dimensions | 23 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical reference and index. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer satisfaction. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Relationship marketing. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Abu Bakar Abdul Hamid. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Partovi, Bamdad. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| Suppress in OPAC | No |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Open Collection | Dato Maznah Library & Information Services | Dato Maznah Library & Information Services | H Social Sciences | 15/08/2024 | 128.70 | HF5415.1265 .M68 2019 | 00001060 | 15/08/2024 | 1 | 15/08/2024 | Books |