Normal view MARC view ISBD view

Service management : (Record no. 2565)

MARC details
000 -LEADER
fixed length control field	01955cam a22004214a 4500
001 - CONTROL NUMBER
control field	13085062
003 - CONTROL NUMBER IDENTIFIER
control field	OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20260310144140.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	030206s2004 mauab b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number	2003043003
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	0072823739 (alk. paper) text, part of 0072868201
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	0071214577
Qualifying information	international : alk. paper
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	9780072823738
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	9780071214575
Qualifying information	(international : alk. paper)
035 ## - SYSTEM CONTROL NUMBER
System control number	13085062
040 ## - CATALOGING SOURCE
Original cataloging agency	DLC
Transcribing agency	DLC
Modifying agency	DLC
042 ## - AUTHENTICATION CODE
Authentication code	pcc
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number	HD9980.5
Item number	.F549 2004
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number	658
Edition number	21
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name	Fitzsimmons, James A.
245 10 - TITLE STATEMENT
Title	Service management :
Remainder of title	operations, strategy, and information technology /
Statement of responsibility, etc.	James A. Fitzsimmons, Mona J. Fitzsimmons.
250 ## - EDITION STATEMENT
Edition statement	4th ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc.	Boston, Mass. :
Name of publisher, distributor, etc.	McGraw-Hill/Irwin,
Date of publication, distribution, etc.	c2004.
300 ## - PHYSICAL DESCRIPTION
Extent	xx, 587 p. :
Other physical details	ill., maps ;
Dimensions	27 cm. +
Accompanying material	1 computer optical disc (4 3/4 in.)
336 ## - CONTENT TYPE
Content type term	text
Content type code	txt
Source	rdacontent
337 ## - MEDIA TYPE
Media type term	unmediated
Media type code	n
Source	rdamedia
338 ## - CARRIER TYPE
Carrier type term	volume
Carrier type code	nc
Source	rdacarrier
500 ## - GENERAL NOTE
General note	Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites.
500 ## - GENERAL NOTE
General note	The instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note	Includes bibliographical references and indexes.
538 ## - SYSTEM DETAILS NOTE
System details note	System requirements for accompanying computer disc: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Service industries
General subdivision	Management.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name	Fitzsimmons, Mona J.
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a	7
b	cbc
c	orignew
d	1
e	ocip
f	20
g	y-gencatlg
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme	Library of Congress Classification
Koha item type	Books

Holdings
Date last seen	Total checkouts	Full call number	Barcode	Price effective from	Koha item type	Lost status	Source of classification or shelving scheme	Damaged status	Not for loan	Collection	Withdrawn status	Home library	Current library	Shelving location	Date acquired	Cost, normal purchase price
10/03/2026		HD9980.5.F549 2004	10078095	10/03/2026	Books		Library of Congress Classification			Open Collection		Dato Maznah Library & Information Services	Dato Maznah Library & Information Services	H Social Sciences	13/10/2004	79.80