Improving performance and enhancing competitiveness:   in search of innovative solutions 
editors Siti-Nabiha Abdul Khalid, Fathyah Hashim, Christopher Richardson 
 - Pulau Pinang, Malaysia :   Penerbit Universiti Sains Malaysia ,   c2013  
 - xix, 123 p. :   ill. ;  25cm.  
<br/><br/>Includes bibliographical references and index  
<br/><br/>1. Improving customer satisfaction on delivery and distribution management in a manufacturing company -- 2. Enhancing service desk performance in delivering superior customer service -- 3. Improving skills in the technical and support group of an engineering company -- 4. KCM College, Penang: improving enrollment to ensure sustainability  
<br/><br/><label>ISBN: </label>9789838615839  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction <br/>Industrial productivity <br/>Organizational effectiveness <br/>Performance --Measurement 
<br/><br/><label>LC Class. No.: </label>HD58.9   / .I47 2013