TY  - BOOK
AU  - Fathyah Hashim,
AU  - Richardson, Christopher,   
AU  - Siti Nabiha Abdul Khalid, 
TI  - Improving performance and enhancing competitiveness: : in search of innovative solutions
SN  - 9789838615839 
AV  - HD58.9  .I47 2013 
PY  - 2013///
CY  - Pulau Pinang, Malaysia : 
PB  - Penerbit Universiti Sains Malaysia , 
KW  - Consumer satisfaction
KW  - Industrial productivity
KW  - Organizational effectiveness
KW  - Performance
KW  - Measurement
N1  - Includes bibliographical references and index; 1. Improving customer satisfaction on delivery and distribution management in a manufacturing company -- 2. Enhancing service desk performance in delivering superior customer service -- 3. Improving skills in the technical and support group of an engineering company -- 4. KCM College, Penang: improving enrollment to ensure sustainability
ER  -