TY  - BOOK
AU  - Besterfield, Dale H.
TI  - Quality improvement /  
SN  - 9781292022307
AV  - TS156.  B561 2014
PY  - 2014///.
CY  - Harlow, Essex :  
PB  - Pearson Education Limited 
KW  - Quality control.
N1  - Includes bibliographical references (p. 249) and index.
ER  -