TY  - BOOK
AU  - Ismail, Ahmed,
TI  - Front office: operations and management 
SN  - 9780766823433
AV  - TX911.3.F75 .I86 2002
U1  - 647.94068 
PY  - 2002///
CY  - Albany, NY
PB  - Delmar, Thomson Learning, Inc.
KW  - Hotel front desk personnel
KW  - Hotel management
N1  - Includes index
ER  -