TY - BOOK ED - The Culinary Institute of America. TI - Remarkable service: a guide to winning and keeping customers for servers, manager, and restaurant owners SN - 9780471380221 AV - TX911.3.M27 .R453 2001 U1 - 647.95068 dc21 PY - 2001/// CY - Canada PB - John Wiley & Sons Inc. KW - Food service management N1 - Includes bibliographical references and index ER -