Service management and operations / 
Cengiz Haksever ... [et al]. 
 - 2nd ed. 
 - Upper Saddle River, NJ :  Prentice Hall,  2000. 
 - xx, 584 p. :  ill. ;  26 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0130813389 9780130813381 
<br/><br/><label>LCCN: </label>99045709  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .S42516 2000 
<br/><br/><label>Dewey Class. No.: </label>658