Muhlemann, Alan <br/><br/>
Service operations management :  strategy, design and delivery / 
Christine Hope, Alan Muhlemann  
 - London :  Prentice Hall,  1997. 
 - 352 p. :  ill. ;   24 cm.  
<br/><br/>Includes bibliographical references  
<br/><br/><label>ISBN: </label>9780131499157 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management 
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .H791 1997