@book{3159,
	author = {Karat, Clare-Marie.},
	title = {Designing personalized user experiences in eCommerce /},
	publisher = {Kluwer Academic,},
	year = {c2004.},
	address = {Dordrecht ;},
	url = {http://www.loc.gov/catdir/toc/fy046/2004049262.html}
}