Thill, John V., <br/><br/>
Excellence in business communication / 
John V. Thill, & Courtland L. Bovée. 
 - 3rd edn. 
 - New York :  McGraw-Hill,  1996. 
 - xxviii, 516, [27] v. p. :  ill. (col.) ;  26 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0071140514 9780071140515 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication--Case studies.--United States
<br/><br/><label>LC Class. No.: </label>HF5718.2.U6  / T45 1996 
<br/><br/><label>Dewey Class. No.: </label>658.45