TY  - BOOK
AU  - Besterfield, Dale H. 
AU  - Besterfield, Carol 
AU  - Rashmi Urdhwareshe
AU  - Hemant Urdhwareshe
AU  - Besterfield, Mary 
AU  - Besterfield, Glen H. 
TI  - Total quality management
AV  - HD62.15 .B5618  2019
PY  - 2019///
CY  - Uttar Pradesh India
PB  - Pearson India Education Services Pvt. Limited
KW  - Total quality management
ER  -