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	1.	Service Management : Operations, Strategy, Information Technology / Sanjeev Bordoloi, James A. Fitzsimmons, and Mona J. Fitzsimmons by Bordoloi, Sanjeev [author.] Fitzsimmons, James A [author.] Fitzsimmons, Mona J [author.] Series: Edition: 10th edn. Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York, NY : McGraw Hill LLC, 2023 Availability: Items available for loan: Dato Maznah Library & Information Services (1)Location, call number: H Social Sciences HD9980.5 .B67 2023. Place hold Add to cart (remove)
	2.	Services Marketing : Integrating Customer Focus Across the Firm. by Zeithaml, Valarie Bitner, Mary Jo Gremler, Dwayne Edition: 8th ed. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: New York : McGraw-Hill US Higher Ed ISE, 2023Copyright date: �2024 Online access: Click to View Availability: No items available. Lists: MBA. Add to cart (remove)

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