000			01955cam a22004214a 4500
001			13085062
003			OSt
005			20260310144140.0
008			030206s2004 mauab b 001 0 eng
010			_a 2003043003
020			_a0072823739 (alk. paper) text, part of 0072868201
020			_a0071214577 _qinternational : alk. paper
020			_a9780072823738
020			_a9780071214575 _q(international : alk. paper)
035			_a13085062
040			_aDLC _cDLC _dDLC
042			_apcc
050	0	0	_aHD9980.5 _b.F549 2004
082	0	0	_a658 _221
100	1		_aFitzsimmons, James A.
245	1	0	_aService management : _boperations, strategy, and information technology / _cJames A. Fitzsimmons, Mona J. Fitzsimmons.
250			_a4th ed.
260			_aBoston, Mass. : _bMcGraw-Hill/Irwin, _cc2004.
300			_axx, 587 p. : _bill., maps ; _c27 cm. + _e1 computer optical disc (4 3/4 in.)
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
500			_aAccompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites.
500			_aThe instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation.
504			_aIncludes bibliographical references and indexes.
538			_aSystem requirements for accompanying computer disc: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent.
650		0	_aService industries _xManagement.
700	1		_aFitzsimmons, Mona J.
906			_a7 _bcbc _corignew _d1 _eocip _f20 _gy-gencatlg
942			_2lcc _cBOOKS
999			_c2565 _d2565