000 01252cam a22003494a 4500
001 11771313
003 OSt
005 20260310152652.0
008 990817s2000 njua b 001 0 eng
010 _a 99045709
020 _a0130813389
020 _a9780130813381
035 _a11771313
040 _aDLC
_cDLC
_dDLC
042 _apcc
050 0 0 _aHD9980.5
_b.S42516 2000
082 0 0 _a658
_221
245 0 0 _aService management and operations /
_cCengiz Haksever ... [et al].
250 _a2nd ed.
260 _aUpper Saddle River, NJ :
_bPrentice Hall,
_c2000.
300 _axx, 584 p. :
_bill. ;
_c26 cm.
336 _atext
_btxt
_2rdacontent
337 _aunmediated
_bn
_2rdamedia
338 _avolume
_bnc
_2rdacarrier
504 _aIncludes bibliographical references and index.
650 0 _aService industries
_xManagement.
700 1 _aHaksever, Cengiz.
906 _a7
_bcbc
_corignew
_d1
_eocip
_f19
_gy-gencatlg
942 _2lcc
_cBOOKS
999 _c2566
_d2566