| 000 | 00639nam a22002057a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20260316151905.0 | ||
| 008 | 260316b |||||||| |||| 00| 0 eng d | ||
| 020 | _a9780131499157 | ||
| 040 | _cDLC | ||
| 050 |
_aHD9980.5 _b.H791 1997 |
||
| 100 | _aMuhlemann, Alan | ||
| 245 |
_aService operations management : _bstrategy, design and delivery / _cChristine Hope, Alan Muhlemann |
||
| 260 |
_aLondon : _bPrentice Hall, _c1997. |
||
| 300 |
_a352 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references | ||
| 650 |
_aService industries _xManagement |
||
| 700 | _aHope, Christine | ||
| 942 |
_2lcc _cBOOKS _n0 |
||
| 999 |
_c2596 _d2596 |
||