Improving performance and enhancing competitiveness: in search of innovative solutions
Improving performance and enhancing competitiveness: in search of innovative solutions
editors Siti-Nabiha Abdul Khalid, Fathyah Hashim, Christopher Richardson
- Pulau Pinang, Malaysia : Penerbit Universiti Sains Malaysia , c2013
- xix, 123 p. : ill. ; 25cm.
Includes bibliographical references and index
1. Improving customer satisfaction on delivery and distribution management in a manufacturing company -- 2. Enhancing service desk performance in delivering superior customer service -- 3. Improving skills in the technical and support group of an engineering company -- 4. KCM College, Penang: improving enrollment to ensure sustainability
9789838615839
Consumer satisfaction
Industrial productivity
Organizational effectiveness
Performance --Measurement
HD58.9 / .I47 2013
Includes bibliographical references and index
1. Improving customer satisfaction on delivery and distribution management in a manufacturing company -- 2. Enhancing service desk performance in delivering superior customer service -- 3. Improving skills in the technical and support group of an engineering company -- 4. KCM College, Penang: improving enrollment to ensure sustainability
9789838615839
Consumer satisfaction
Industrial productivity
Organizational effectiveness
Performance --Measurement
HD58.9 / .I47 2013