Improving performance and enhancing competitiveness: (Record no. 2033)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01338nam a22002657a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20251008153715.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 251008b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9789838615839 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | UNISZA |
| Transcribing agency | UNISZA |
| Modifying agency | UNISZA |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD58.9 |
| Item number | .I47 2013 |
| 245 ## - TITLE STATEMENT | |
| Title | Improving performance and enhancing competitiveness: |
| Remainder of title | in search of innovative solutions |
| Statement of responsibility, etc. | editors Siti-Nabiha Abdul Khalid, Fathyah Hashim, Christopher Richardson |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Pulau Pinang, Malaysia : |
| Name of publisher, distributor, etc. | Penerbit Universiti Sains Malaysia , |
| Date of publication, distribution, etc. | c2013 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xix, 123 p. : |
| Other physical details | ill. ; |
| Dimensions | 25cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references and index |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | 1. Improving customer satisfaction on delivery and distribution management in a manufacturing company -- 2. Enhancing service desk performance in delivering superior customer service -- 3. Improving skills in the technical and support group of an engineering company -- 4. KCM College, Penang: improving enrollment to ensure sustainability |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumer satisfaction |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Industrial productivity |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Organizational effectiveness |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Performance |
| General subdivision | Measurement |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Fathyah Hashim, |
| Relator term | author |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Richardson, Christopher, |
| Relator term | author |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Siti Nabiha Abdul Khalid, |
| Relator term | author |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| Suppress in OPAC | No |
| Date last seen | Total checkouts | Full call number | Barcode | Price effective from | Koha item type | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection | Withdrawn status | Home library | Current library | Shelving location | Date acquired |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 08/10/2025 | HD58.9.I47 2013 | 1002219 | 08/10/2025 | Books | Library of Congress Classification | Open Collection | Dato Maznah Library & Information Services | Dato Maznah Library & Information Services | H Social Sciences | 14/09/2022 |