Improving performance and enhancing competitiveness: in search of innovative solutions editors Siti-Nabiha Abdul Khalid, Fathyah Hashim, Christopher Richardson

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TextPublication details: Pulau Pinang, Malaysia : Penerbit Universiti Sains Malaysia , c2013 Description: xix, 123 p. : ill. ; 25cmISBN:

9789838615839

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LOC classification:

HD58.9 .I47 2013

Contents:

1. Improving customer satisfaction on delivery and distribution management in a manufacturing company -- 2. Enhancing service desk performance in delivering superior customer service -- 3. Improving skills in the technical and support group of an engineering company -- 4. KCM College, Penang: improving enrollment to ensure sustainability

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Holdings
Item type	Current library	Collection	Shelving location	Call number	Status	Barcode
Books	Dato Maznah Library & Information Services	Open Collection	H Social Sciences	HD58.9.I47 2013 (Browse shelf(Opens below))	Available	1002219

Includes bibliographical references and index

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